PRIME PARTNERS
Expert Consultants
Practitioners first, consultants second. Our expert bench pairs deep functional experience in finance, procurement, HR, and operations with hands-on delivery of the Ready AI product suite and enterprise technology platforms.
Michael Brennan, CPA
Principal · Finance & Accounting Transformation
Michael spent fourteen years inside corporate finance — closing books, running shared services, and living the twelve-day close — before crossing into consulting. He leads Prime's F&A modernization work: touchless AP, continuous reconciliation, and close compression, benchmarked against Hackett Digital World Class standards. Clients get a consultant who has personally signed off a close, not just diagrammed one.
Focus Area
- Record To Report
- Touchless AP
- Close Compression
- FlowForge
Former corporate controller
Fortune 500 industrials · CPA
David Okafor
Principal · Procurement & Sourcing
David has run indirect categories on both sides of the table — as a category manager for a global manufacturer and as an advisor to CPOs. At Prime he leads guided-buying transformations built on Conversational AI, attacking maverick spend by making the compliant path the convenient one. His engagements pair spend analytics with the unglamorous work of contract cleanup and catalog governance.
Focus Area
- Guided Buying
- Source To Pay
- Category Strategy
- Conversational AI
15+ years
In procurement operations and advisory · CPSM
Jennifer Caldwell
Principal · HR Operations & People Analytics
Jennifer modernizes the HR back office — hire-to-retire process redesign, HR shared services, and the self-service tooling that lets HR business partners do strategy instead of ticketing. She has led HCM consolidations across multi-entity organizations and builds people-analytics foundations that give CHROs the same benchmark-governed visibility CFOs expect of finance.
Focus Area
- Hire To Retire
- HR Shared Services
- People Analytics
- HCM Platforms
Former head of HR operations
multi national services firm · SPHR
Angela Ramos
Principal · Contact Center & CX Transformation
Angela has spent her career where customers actually meet companies: the contact center. She has run 500-seat operations, led omnichannel rollouts, and now designs AI-assisted service models — intelligent routing, agent-assist, and Conversational AI deflection that resolves the routine so agents can own the complex. Her rule: automate the transaction, never the relationship.
Focus Area
- Omnichannel CX
- Agent Assist
- AI Deflection
- Workforce Management
Former VP of customer care operations
COPC-certified
Brian Kowalski
Principal Architect · Microsoft Azure
Brian is Prime's Azure lead — landing zones, migration factories, and the cloud foundations beneath the Ready AI product suite. He has architected regulated-industry Azure estates end to end: identity, networking, cost governance, and the FinOps discipline that keeps cloud bills from becoming the new SG&A problem. He designs for the auditor as carefully as for the developer.
Focus Area
- Landing Zones
- Cloud Migration
- FinOps
- Azure OpenAI & Fabric
Azure Solutions Architect Expert
20+ enterprise migrations
Daniel Hoffman
Principal · ERP Advisory & Implementation
Daniel has delivered ERP programs for two decades and carries the scar tissue to prove it. He leads Prime's ERP assessment and implementation practice with a clean-core discipline: global templates, governed extensions, and a design authority that arbitrates customization requests with process-mining evidence rather than opinion. His programs are benchmarked against Panorama research — and built to land on-plan.
Focus Area
- ERP Assessment
- Clean Core
- Instance Consolidation
- Process Expert
20 years across SAP and Oracle programs
MBA, PMP certification
Priya Raman
Principal · Applied AI & Intelligent Automation
Priya turns AI ambition into production systems. She leads deployment of Prime's Ready AI portfolio — CognitiveCore document intelligence, GenSolve AI drafting, and agentic workflows on FlowForge — with a bias for human-in-the-loop design and measurable unit economics. Her engagements start with the process, not the model: if the workflow is broken, automating it just makes the wrong thing happen faster.
Focus Area
- GenAI Deployment
- Agentic Workflows
- Cognitive Core
- AI Governance
MS Computer Science
Former enterprise AI product lead
Emily Zhao, PhD
Lead Data Scientist
Emily builds the models behind the numbers — forecasting, spend analytics, and anomaly detection on the BigBrain platform, trained on governed data from Nucleus lakehouses. A statistician by training, she is fluent in the difference between a model that demos well and one that survives contact with messy enterprise data. She publishes model performance to clients weekly, because trust in a forecast is earned in public.
Focus Area
- Forecasting
- BigBrain
- MLOps
- Decision Analytics
PhD Statistics
Applied ML across supply chain and finance
Thomas Gallagher
Senior Principal · Enterprise Transformation
Thomas is the integrator — the consultant clients call when the SG&A program touches finance, procurement, HR, and IT at once. A veteran of large-scale operating model redesign, he owns the transformation office on Prime's biggest engagements: benefits tracking, benchmark governance, and the weekly cadence that keeps a two-year program honest. His measure of success is simple: does the saving survive year three?
Focus Area
- Operating Model Design
- Transformation Office
- Benefits Realization
- SG&A programs
18 years in large scale transformation delivery
former Big Four
