Transforming the operations that define your industry
Back-office functions look similar across industries. Core operations do not. A manufacturer’s value lives in the plant, an insurer’s in claims and underwriting, a hospital’s in clinical and revenue-cycle workflow, a retailer’s in store and distribution, a utility’s in the field. These processes carry the most cost, the most risk and the most untapped data, and they are the ones generic transformation programmes leave untouched.
Industry core service transformation is Prime Partners’ practice for exactly those operations: domain-led redesign, process discovery on the real workflow, and Ready AI deployed where it changes the economics.
Services
discovery
target state
augmentation
through Click
What we modernize
Manufacturing
Planning, scheduling, quality, maintenance and order fulfilment. Predictive maintenance cuts maintenance cost 10–40% and downtime up to 50% (McKinsey); digital work management cuts maintenance operations cost 15–30%.
Insurance And Lending
Claims, underwriting, KYC and onboarding. Straight-through processing and document intelligence.
Healthcare
Revenue cycle, prior authorisation, scheduling, referrals and clinical documentation.
Retail
Store operations, replenishment, returns and distribution centre processes.
Energy And Utilities
Field work management, outage and connection processes, asset performance.
Services and BPO
Service delivery workflows, SLA management and quality.
20–30%
Process time reduction from process intelligence programmes (industry data)
60%
Throughput increase in order-to-cash without added headcount; conformance lifted from ~40% to 80%+ (QPR case data)
10–40%
Maintenance cost reduction, up to 50% less downtime (McKinsey)
Up to 8× ROI
On FlowForge automation deployed in 8 weeks [PP claim]
