Assistants that understand your business
Secure, multilingual assistants for customers and employees, grounded in your policies, systems and data.
Service
Desk
Desk
Support
Scheduling
Support
The problem it solves
Assisted service is expensive: Gartner’s median is US$13.50 per contact against US$1.84 for self-service. Generic chatbots deflect but do not resolve; Gartner finds AI deflects more than 45% of queries but only about 14% reach true self-service resolution. The difference is grounding, integration and measurement.
Key Capabilities
Retrieval Grounded
Answers from your knowledge base, policies and systems, not from a generic model.
Transactional Actions
Check a balance, book leave, raise a ticket, update an order — through integration with core systems.
Multilingual
Including Indian languages.
Seamless Hand Off
To human agents with full context.
True Resolution Measurement
That adjusts for re contacts within 48 hours.
Voice And Chat
Across web, app, WhatsApp and telephony.
40–65%
Containment on well-configured retrieval-grounded assistants (Gartner benchmark)
US$0.50–1.05 vs US$8–12
Per ticket, AI versus human (Gartner, Forrester)
US$13.50 vs US$1.84
Per contact, assisted versus self-service (Gartner)
Integration, deployment and security
- CRM, HRIS, ITSM and core-system integration through APIs
- PII handling, consent and retention configured to policy
- Deploys in your environment
