AI-driven performance for financial services and insurance
Financial services has the highest AI value at stake of any sector. McKinsey estimates generative AI alone could add US$200–340 billion a year to banking, equivalent to 9–15% of operating profit, with the largest pools in risk and legal, corporate banking and retail banking. Capturing it requires governed data, auditable models and processes that regulators can inspect. That is where Prime Partners works.
process discovery
target state
automation
model controls
Three forces reshaping the sector
Regulatory scrutiny of AI is intensifying
Cost-to-serve pressure is relentless
Legacy cores are constraining growth
Where we create value
Risk, compliance and KYC operations
Process discovery followed by FlowForge automation of document intake, verification and case management, with full audit trails. Practice: Industry Core Services.
Claims and policy servicing (insurance)
Straight-through processing for standard claims; GenSolve AI document intelligence for complex ones.
Customer and employee service
Conversational AI with 40–65% containment on well-configured deployments (Gartner benchmark), at a fraction of assisted-channel cost.
Governed data platforms
Nucleus and Data Lake & Governance services that give risk, finance and marketing one trusted source. Practice: Data & Analytics.
Finance and reporting modernization
Automated regulatory and management reporting; self-serve analytics through Click. Practice: Finance Transformation.
Core and application modernization
API-led modernization that unlocks legacy data without a big-bang replacement. Practice: Enterprise IT Modernization.
US$200–340bn
Annual generative AI value potential in banking (McKinsey)
40–65%
Query containment achievable with enterprise conversational AI (Gartner)
US$13.50 vs US$1.84
Per contact, assisted versus self-service (Gartner)
3.4×
How far legacy TCO exceeds initial estimates in banking (Deloitte)
