with SG&A running well above peer median [VERIFY PROFILE]
Years of acquisitions had left the company with duplicated back-office functions, five ways to process an invoice, and SG&A several points above peer median. Previous cost programmes had cut heads without cutting work — so the cost crept back within eighteen months, every time.
The work was removed, not just the people. Because every saving traced to a retired process variant or an automated step, there was nothing for the cost to grow back into.
EBITDA improvement Published
SG&A as % of revenue [VERIFY] Engagement figure
Process variants retired [VERIFY] Engagement figure
Function cost reduction potential at full run-rate [TARGET] range
Hackett Group Digital World Class research shows top-performing organisations operate SG&A functions at substantially lower cost as a percentage of revenue than the peer group; the [TARGET] range is set at the lower-to-mid band of that gap.
